vNetServer.Com

Customer Management

- Create hosting plans for customers
- Setup billing information for customers plans
- Specify resource limits including domains, bandwidth, disk-space, email accounts, etc.
- Set up extra features that customers can purchase such as extra domains, extra bandwidth, etc.
- Be notified automatically when a customer purchases an extra feature
- Set resource limits that control exactly how much resource a customer can use
- View accurate resource usage information
- View a list of customers that have subscribed to a given hosting plan
- Share Extra Features across multiple plans for easier configuration
- Manage all users from your reseller login
- Drill down into a customer's account, their customers' accounts and individual domains
- Access all features and functionality of customers and customers
- Create new users manually
- Search for users by account number, name, email, company name, status or account type
- Specify an account number prefix to help identify customers
- Set a minimum password length for increased security
- Enable/Disable remote auto-signup
- Enable/Disable Account Vetting
- Have an alert email sent to you when a new user account is created  
- Customise welcome messages to be sent to new users
- Suspend, Cancel or Reactivate user accounts as needed
- Update a user's details and reset their password on their behalf
- Use Helm's inbuilt messaging system to communicate with your users
- Add/Remove Hosting Packages made available by a customer for purchase
- View accurate resource usage information
- View a list of domains in a hosting package
- View Disk space and Bandwidth statistics
- View Extra features purchased or available for a hosting package
- Purchase more extra features (domains, email accounts, etc.) as needed
- Update Personal Details
- Reset Password
- Use the Internal Message System to view messages from customer and reseller
- NEW! Helm 4's new notification system allows you to "tap" into any Helm event (such as when a domain is added to the system) and trigger notifications over multiple channels including email, sms, instant message, fax, and more.
- NEW! A complete signup shopping cart that can be "skinned" to look like their own site.
- NEW! Customer Notes allow you to keep track of your todo list or important notes about a customers account.

- Enable Helm's own internal billing system or make use of a 3rd party billing solution
- Bill your customers in ANY currency
- Automatically generate new invoices for your customers X days before they are due
- Allow customers to pay during signup using Helm's Auto-signup Form
- Customise Helm's Auto-signup Form with your own Header and Footer HTML
- Specify Tax Rates to apply to your customers' invoices
- Specify an Invoice Prefix to help keep track of your customers' invoices
- Automatically send invoices to your customers when paid
- Send and View Invoices in either plain text or HTML format
- Customise invoices with your own headers and footers
- Automatically send your customers a customisable payment receipt when they make a payment online
- Allow your customer to pay using a variety of payment methods
- Choose from supported payment gateways for automatic recurring billing
- Send your customers payment reminders before and after their invoices are due
- Customise an email that is sent to your customers if their credit card payments fail
- Set up email notifications when extra features are purchased by your customers
- Configure a range of extra features for your customers to purchase such as additional domains, email accounts etc.
- Specify setup fees and recurring fees for hosting plans
- Make a payment using one of the payment options configured by customer
- Manage Credit Cards
- View Billing Statements, Invoice and Payment details
- View Recurring Transactions
- NEW! customers can write own billing gateways including callback with no coding required
- NEW! More billing reports
- NEW! Ability to set up rules and tax bands
- NEW! Vouchers and promotions
- NEW! Pro rata and credit days
- NEW! New shopping cart system to allow people to put together orders of multiple products.
- NEW! A new shopping cart system and sign up wizard allows customers to provide professional sign up processes that can include the ability for users to purchase multiple products from the start.

- As a customer you can view, edit and remove domains and domain registrations for any user in the system
- Add/Remove Domains
- Search for domains by domain name
- Manage FTP Accounts
- Use Helm's File Manager to manage website content online
- Create and Manage Virtual Directories
- Secure website folders
- Add/Remove Domain Aliases and Sub-Domains
- Use Helm's DNS Zone Editor to manage DNS Zone records (A, MX, CNAME, etc.)
- Add/Remove Databases and Database users with Helm's Database Manager. MySQL allows backup, download and restores for the end users)
- Manage MIME types
- Manage Custom Error Pages
- Install/Remove and Manage FrontPage Extensions
- View Diskspace and Bandwidth usage information
- Create and Manage ColdFusion DSNs
- Manage IIS Default Documents
- Manage IIS Parent Paths
- Domain Forwarding
- NEW! Due to Helm's new module-based design it is now possible to support all custom features that each product may support.
- NEW! Helm's new provisioning system allows you to specify exactly how services such as email accounts are set up when a new domain is created.

- Specify minimum password lengths for a customer's account passwords
- Use an SSL certificate with Helm for secure data entry
- Create a list of Banned IP Address to block access to Helm
- NEW! IP Black Listing - stop troublesome individuals or only allow access from certain countries/areas to your control panel

- Fully re-brand Helm with your own logos, headers, footers and custom links
- Choose from pre-installed skins or 3rd party themes
- Modify default list sizes
- Multi-Lingual Interface
- View Diskspace and Bandwidth usage statistics
- View information about users currently logged into the control panel
- View Detailed Diskspace and Bandwidth Reports
- View Customer Database Size Report
- View Customer Invoice Report
- Export all reports to Excel

- Use Helm's Configuration Tool to customise your Helm installation
- Set up Helm using MSDE (installed automatically with Helm) or Microsoft SQL Server
- Specify the install location for Helm System and files
- NEW! Helm Configuration Tool can update Helm using Helm's update service which allows you to choose a date and time to download updates, notify you when updates are available, and specify how many days after an update is released to wait before installing it
- NEW! Customise your own control panel
- NEW! Develop your own Helm 4 skin to make your control panel look and feel like your corporate site
- NEW! Write your own modules - Do what YOU want to do, get Helm to help you manage new products and services that other hosting companies just don’t offer!
- NEW! Threaded processing capability – improved performance. Helm can do more than one task at the same time to increase the speed of setting up domains etc.
- NEW! Roll back support to clean up the system in the event of a failure to complete its tasks

- NEW! Ajax Support
- NEW! Tree Menu System reduces "clicking-around"
- NEW! Right-click context menus
- NEW! Customer Buttons

- Warez not permited
- Spam not permited

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